Privacy Policy

• Last Updated: 3rd August 2026

This Privacy Policy describes how Freckle Lash, Brow & Beauty Supplies Ltd (also trading as Freckle Supplies, Freckle Lash, Brow & Beauty Supplies, and Freckle Shop) collects, uses, and protects your personal information when you visit or make a purchase from https://www.freckleshop.co.uk/ (the “Site”).

We are committed to protecting your privacy and ensuring that your personal data is handled in a safe, lawful, and responsible manner in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

Freckle Lash, Brow & Beauty Supplies Ltd is the Data Controller responsible for your personal data.

• Company Name: Freckle Lash, Brow & Beauty Supplies Ltd
• Address: Unit 94, Christian Mill Bsns Park, Tamerton Foliot Road, Crownhill, Plymouth, PL6 5DS
• Email: hellofreckle@outlook.com
• Telephone: 07803 310513
• Website: https://www.freckleshop.co.uk/

2. Information We Collect

When you visit or interact with our Site, we may collect the following personal information:

• Username (when you create an account on our website)
• Full Name
• Billing and Delivery Address
• Email Address
• Telephone Number

3. How We Collect Your Information

We collect personal data directly from you when you:

Create an account on our website.

Place an order for products.

Contact us via email, phone, or contact forms with inquiries or customer support requests.

We also collect automated browsing information using cookies via Google Analytics (see Section 6).

4. How We Use Your Information & Legal Basis for Processing

Under UK GDPR, we process your personal data under the following legal bases:

Performance of a Contract:

To process and fulfil your orders, manage payments, arrange shipping, and provide invoice/order confirmations.

To manage your account and deliver customer service.

Legitimate Interests:

To analyse and improve the functionality, performance, and user experience of our website via analytics.

To respond to general inquiries and handle customer support requests.

Legal Obligation:

To comply with tax, accounting, and legal requirements (e.g., maintaining sales records).

5. Third-Party Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share your data with trusted third parties to the extent necessary to operate our business and fulfil our services to you:

Service Providers: Delivery and courier services (to dispatch your orders), IT/hosting service providers, and secure payment gateways.

Analytics Providers: Google Analytics (to understand website usage).

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to analyse how visitors interact with our website.

Google Analytics: We use Google Analytics to collect anonymized information about visitor behaviour on our Site (such as pages visited, time spent, and general geographic location). This helps us improve our online shopping experience. You can opt out of Google Analytics by adjusting your browser settings or downloading the Google Analytics Opt-out Browser Add-on.

Advertising Pixels: We do not currently use advertising pixels (such as Meta/Facebook Pixel) or retargeting trackers on our website.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting obligations (for example, keeping accounting records for UK tax purposes for up to 6 years).

8. Your Legal Rights Under UK GDPR

Under the UK GDPR, you have the following rights regarding your personal information:

• Right of Access: You have the right to request a copy of the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data.
• Right to Erasure (“Right to be Forgotten”): You have the right to ask us to delete your personal data under certain circumstances.
• Right to Restrict Processing: You have the right to ask us to limit how we use your personal data.
• Right to Data Portability: You have the right to request that we transfer your data to another organization or directly to you.
• Right to Object: You have the right to object to our processing of your personal data based on legitimate interests.
• To exercise any of these rights, please contact us at hellofreckle@outlook.com.

If you feel that your data has not been handled correctly, you also have the right to lodge a complaint with the UK data protection supervisory authority:

• Information Commissioner’s Office (ICO)
• Website: https://ico.org.uk/
• Helpline: 0303 123 1113

9. Klarna Payment Terms

In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice. For further information about Klarna and its services, please visit the Klarna customer services Help Centre.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

• Freckle Lash, Brow & Beauty Supplies Ltd
• Unit 94, Christian Mill Bsns Park
• Tamerton Foliot Road, Crownhill
• Plymouth, PL6 5DS
• Email: hellofreckle@outlook.com
• Phone: 07803 310513